Privacy Policy

Introduction

TechNavigator GmbH ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our wellness services.

Data Controller Information

The data controller for your personal information is TechNavigator GmbH, located at Praterstraße 79, 5068 Salzburg, Austria. Registration Number: 73928461. VAT Number: ATU61820594. You can contact us at privacy@technavigator.pro or +43 6628888160 for any privacy-related enquiries.

Data We Collect

We collect personal data through various means when you interact with our services. The data we collect includes:

• Personal Information: Name, email address, phone number, postal address, date of birth
• Health Information: Fitness goals, health conditions, dietary requirements, medical history relevant to wellness services
• Usage Data: Website interactions, IP address, browser type, pages visited, time spent on site
• Communication Data: Records of correspondence, feedback, and support requests
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Marketing Preferences: Communication preferences and consent records

How We Use Your Information

We use your personal data for legitimate business purposes and how we use your information depends on the services you use and your relationship with us. We use of your data includes:

• Service Provision: Delivering wellness services, personal training, yoga classes, and nutrition coaching
• Health and Safety: Ensuring safe and appropriate exercise programs based on your health profile
• Communication: Responding to enquiries, booking confirmations, and service updates
• Personalisation: Customising wellness programs and recommendations based on your goals and preferences
• Business Operations: Processing payments, managing memberships, and maintaining client records
• Marketing: Sending promotional materials and service updates (with your consent)
• Legal Compliance: Meeting regulatory requirements and protecting our legal interests

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide wellness services you've requested
• Legitimate Interests: Improving our services, business operations, and client safety
• Consent: Marketing communications and non-essential cookies (where required)
• Legal Obligation: Compliance with health and safety regulations, tax requirements
• Vital Interests: Protecting health and safety in emergency situations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:

• Service Providers: Payment processors, booking systems, email marketing platforms
• Professional Partners: Registered healthcare providers for specialised wellness services
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our clients

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Generally, we keep client records for 7 years after your last service for business and legal compliance purposes. Marketing data is retained until you withdraw consent. Health and safety records may be retained longer as required by Austrian regulations. We regularly review and securely delete data that is no longer needed.

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing
• Withdraw Consent: Withdraw consent for processing that relies on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption of sensitive data, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable laws. Contact information: Barichgasse 40-42, 1030 Vienna, Austria, or visit their website at dsb.gv.at.